Return & Exchange Policy – Hoor Ain Signature
At Hoor Ain Signature, your satisfaction means everything to us.
We understand that sometimes an outfit may not fit as expected or you might change your mind and that’s perfectly okay! Our return and exchange policy is designed to ensure your shopping experience remains smooth, transparent, and completely worry-free.
🧵 Eligibility for Return & Exchange
We gladly accept returns or exchanges under the following conditions:
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The item must be unused, unwashed, and in its original packaging with all tags attached.
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A return or exchange request must be submitted within 3 days of receiving your order.
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We accept returns only for issues such as size concerns, wrong item received, or damaged products.
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Please note that sale, discounted, or promotional items are non-returnable, unless the product arrives damaged or incorrect.
As Hoor Ain Signature offers a wide range of branded and designer collections, each brand may have its own product specifications. However, we ensure every item meets our quality standards before dispatch.
📦 How to Request a Return or Exchange
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Contact our support team via WhatsApp or Email within 3 days of receiving your order.
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Provide your order number, product photo, and reason for return or exchange.
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Our team will review your request and guide you through the process with complete transparency.
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Once approved, we’ll arrange a courier pickup or request you to send the item to our return address, depending on your location.
We aim to make every step quick and simple for your convenience.
💰 Refunds
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Refunds are offered in the form of store credit or an exchange for another product, based on your preference.
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In case of a genuine product issue or incorrect shipment, a full refund or replacement will be processed promptly.
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Please note that delivery charges are non-refundable.
Our priority is fairness and ensuring that every customer feels valued and cared for.
⚠️ Non-Returnable Items
To ensure hygiene and maintain our product integrity, the following cannot be returned or exchanged:
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Used, worn, or washed clothing
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Customized, altered, or stitched items
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Sale or discounted products
🤝 Our Commitment
At Hoor Ain Signature, we take pride in offering authentic designer wear and multi-brand collections that define elegance and trust.
Every article is carefully inspected and packed with care, ensuring you receive your order in perfect condition.
If something doesn’t meet your expectations, our dedicated support team is always just a message away ready to make things right with respect and professionalism.
📞 Need Help?
We’re always here to assist you.
📩 Email: hoorainsignature@gmail.com
📱 WhatsApp: +92 [Your Number]
⏰ Support Hours: Monday – Saturday | 10:00 AM – 8:00 PM
Because at Hoor Ain Signature, your trust is our most cherished fabric. 💛